FAQs

❓ Frequently Asked Questions (FAQs)

Welcome to the Sabi’s Artisary FAQ page. We know that when you shop online, questions often come up about products, shipping, payments, and returns. That’s why we’ve put together this detailed guide to make your shopping experience smooth and stress-free.

If you don’t find the answer you’re looking for here, our support team is always just a message away.

🛍 Orders & Payments

1. How do I place an order?
Placing an order at Sabi’s Artisary is simple! Browse our store, add your favorite items to the cart, and click checkout. Follow the secure steps to enter your shipping and payment information.

2. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay. All transactions are 100% secure and encrypted.

3. Will I receive an order confirmation?
Yes! Once your purchase is complete, you will receive an email confirmation with your order details. When your order ships, you’ll receive another email with tracking information.

4. Can I modify or cancel my order after placing it?
If you need to cancel or change your order, please contact us within 12 hours of purchase. Once processing begins, we may not be able to make adjustments.

🚚 Shipping & Delivery (USA Only)

5. Do you ship outside the USA?
Currently, we ship orders within the United States only.

6. How long does delivery take?

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

Delivery times may vary depending on your location and seasonal demand (holidays, sales).

7. Do you ship to Alaska, Hawaii, and U.S. territories?
Yes! We proudly ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories such as Puerto Rico and Guam.

8. Do you ship to APO/FPO military addresses?
Yes, we support our military families and ship to APO/FPO/DPO addresses. Please note, delivery may take longer than standard shipments.

9. How can I track my order?
Once your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking details to update.

📦 Returns & Exchanges

10. What is your return policy?
We want you to love your purchase! If for any reason you’re not satisfied, you may return eligible items within 30 days of delivery. Products must be unused, in their original condition, and in the original packaging.

11. How do I start a return?
Contact us at [Your Support Email] with your order number and reason for return. Our support team will guide you through the process.

12. Do you accept exchanges?
Yes! If you’d like to exchange for a different product, size, or color, reach out to us within 30 days of receiving your order.

13. Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

🛋 Product Information

14. What type of products does Sabi’s Artisary sell?
We specialize in unique, stylish, and high-quality home décor items designed to add charm, comfort, and creativity to your living spaces.

15. Are your products handmade?
Some of our items are handcrafted, giving them a one-of-a-kind artistic touch. This means no two pieces are exactly alike—making your home décor truly unique.

16. How should I care for my products?
Each product comes with care instructions. Generally, we recommend gentle cleaning, avoiding harsh chemicals, and keeping items away from direct sunlight or excessive moisture.

🎁 Discounts & Promotions

17. Do you offer discounts or sales?
Yes! We frequently run promotions and seasonal sales. Be sure to join our newsletter to get early access to exclusive discounts.

18. Can I use more than one discount code at checkout?
At this time, only one discount code can be applied per order.

🛡 Security & Privacy

19. Is my payment information secure?
Absolutely. We use advanced SSL encryption to ensure all your personal and financial details remain safe and private.

20. Will you share my information with third parties?
Never. Your privacy is important to us, and we do not sell or share customer data with outside companies.

📩 Customer Support

21. How can I contact Sabi’s Artisary?
You can reach our team via:

  • 📧 Email: [info@sabtain.art]

  • 📞 Phone: [+17203886731]

  • 🕒 Hours: Monday–Friday, 9 AM – 6 PM (EST)

Our friendly customer care team will be happy to assist you with any questions or concerns.